MERCHANDISE RELATED QUESTIONS

 

I ordered my item X days ago, when will it arrive?
Before contacting us to ask about delivery of an order, please allow up to 14 days in the UK and 28 days for Europe and Rest of World. Customers will be notified by e-mail a soon as possible if it is anticipated that delivery will take longer than the stated time. If goods are not available for immediate dispatch you will be asked via email if you wish to proceed.

 

It’s been over the stated time, and my items still haven’t arrived?
Please contact us and state your order number, and the items that haven’t arrived, and we’ll get straight on it! If you only email us with ‘my order hasn’t arrived, how come’, we can’t really help unless you state your order number.

 

 

When are you getting X item back in stock?
We are constantly restocking, and then selling out – so please use the information on the website, and leave your email, to get notified when a particular product comes back into stock. We are restocking everything, as well as adding many new items.

 

I’ve received an incorrect item?
Every effort is made to keep errors to a minimum and therefore stock is carefully inspected prior to despatch, but unfortunately mistakes do happen from time-to-time. Please return the incorrect item and we will send you the correct one immediately.

 

I need to return an item?
You are welcome to send back to us any items. As long as the item is unworn and in a resalable condition, we will be happy to exchange for another size.

 

Please return the merchandise, ensuring your name and address and any other necessary information is included. Please return the item to us within 10 working days of receipt.

 

Medication cannot be held accountable for loss of incoming mail, so it is your responsibility to ensure the parcel reaches us safely. Generally our customers return parcels using Royal Mail’s 1st or 2nd class service; please ensure you obtain a certificate of posting if you decide to use either. For your piece of mind we recommend that you return your parcel using a service with a tracking number (e.g. Royal Mail Recorded Delivery).